Not impressed
We flew United today for the first time in many years from Berlin to Indianapolis. Our flight in Berlin was scheduled to leave at 9:40am so we arrived at Tegal at 7:00am only to discover that the United Computer system was down world-wide. After waiting for over an hour, the system finally came back up. Due to the backlog of passengers waiting to get checked in (this was an international flight so they had to check passports to give us boarding passes), the plane left over an hour late. We did make up some time on the 8+ hour flight, but were about 1/2 hour late arriving in Newark. What a disastrous airport! We got thru customs, picked up our luggage, rechecked our luggage and then had to take a tram to another terminal. By this time, the board said our plane was boarding and we started to get concerned. We had to go thru another security check with long lines. Fortunately, we all had Pre-TSA or so we thought. They sent us up some stairs, down a corridor and then back down stairs to get through security. After practically running to our Gate, we found out maintenance was on board for a faulty smoke detector indicator. Our flight was scheduled to take off at 2:50pm and were still sitting here at 4:15pm.
Indytraveler23432 about
Tripadvisor: Plan & Book Trips, v18.0