From a loyal customer to never staying here again
My husband and I were loyal customers of the Holiday Inn Express Kelowna. We had stayed there at least 20 times of the last couple of years. We are rewards members and have earned thousands of IHG points with Holiday Inn hotels.
We checked in on Sept 17th and checked out the following day. Upon returning home I realized I had forgot my hair straightener in the room. I remembered exactly where I had left it and called the hotel right away. The hotel told me I had to speak with lost & found. I left voicemails for the next 3 days before my call was returned. Of course they claim no item was found in our room, and that the chambermaid that cleaned our room was now on days off. I also spoke with the front desk manager who promised to look into further, yet failed to call me back either.
Needless to stay we will not return to this hotel. From loyal customers to never returning.
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Tripadvisor: Plan & Book Trips, v18.0