Disappointed with service at this hotel
Well we had reservations for our 25 th anniversary. My husband had called even that week a few times checking on amenities and referencing our reservation! We got there and they told us it was scheduled for the following week and they did not have any rooms. My husband travels a lot and makes reservations there is no way he mistakenly made it for a wrong weekend especially since he called the week of too checking. The disappointment was the front staff they made no attempt to tell us about local hotels except that Valencia was booked. They should of been on the phone to local places helping us but no did nothing. Very bad customer service. If I had flown in I would of been more livid with them. I mean the rooms were $500 a might for goodness sake !! Why would they not really help us?? It was strange and makes me feel they gave our room away and were just embarrassed... A high level hotel like this should of offered a free night another time or at least been on the phone trying to help us!! We ended up staying at Estancia which I would definitely recommend.. Offered us champagne right when we got there and acknowledged our special occasion too!
Sadpantaiclient about
Tripadvisor: Plan & Book Trips, v18.0